The Inclusive Tourism Playbook
How to Build Workforce Pathways for Refugees, Migrants, and Underrepresented Groups
Tourism is one of the world’s largest employers, yet millions of people who could strengthen the sector are still shut out of it. Refugees, migrants, and underrepresented communities want to work, contribute, and build meaningful careers. At the same time, tourism employers everywhere are struggling to fill critical roles.
The Inclusive Tourism Playbook offers a practical pathway forward.
Written for tourism leaders, employers, NGOs, educators, policymakers, and social impact practitioners, this book lays out a clear, actionable framework for building fair, accessible workforce systems at scale. With a focus on recruitment, training, onboarding, partnerships, and long-term sustainability, it shows how destinations can create opportunity while strengthening service quality, reducing turnover, and building resilient tourism ecosystems.
Inside, you’ll learn how to:
- Identify and dismantle systemic barriers that prevent workforce access
- Design inclusive recruitment pipelines that actually reach diverse talent
- Build training systems that blend technical skills, cultural competence, and confidence
- Create onboarding experiences that support long-term retention
- Equip employers and supervisors to work effectively with diverse teams
- Build strong public–private partnerships that sustain inclusive pathways
- Secure funding from governments, donors, and corporate partners
- Use digital tools to accelerate inclusion and track real outcomes
- Measure, communicate, and scale impact across regions and destinations
Whether you’re building a national tourism strategy or designing a small pilot program, this book gives you the tools to create real, lasting impact. Inclusive tourism is not charity — it is smart workforce strategy. And it is the key to a stronger, more sustainable future for the global tourism sector.
If you believe tourism should create opportunity for everyone it touches, this book is your roadmap.