Customer Service Excellence Course
Get Ready To Deliver Service Excellence – COURSE OVERVIEW
Do you want to improve your job prospects, advance in your career, or develop a mindset that is willing to learn about and deliver service excellence? This course is just for you!
As online reviews and recommendations from friends and family have become increasingly important in the post-COVID-19 pandemic era, delivering on the customer experience has become more crucial than ever to the long-term profitability of a company. Great customer service leads to better customer loyalty, higher revenue, and lower costs.
Delivering service Excellence is not only about establishing standards of service and training; it is also about creating a service culture that is embraced and empowers individuals to add their personal touch.
Service excellence is what distinguishes you from the competition. Be the best of the best! Not only will we cover details relating to service excellence, but we will also look at how to make service excellence a lifestyle and get to know more about yourself. We will guide you through the entire course, step-by-step.
OUTCOMES
In this course, you will learn:
- What is my role in the organization?
- A Basic Introduction to Change Management. The importance of change.
- An example of resistance to change.
- A Simple Framework for dealing with Change. The Five I’s
- Getting to know ourselves and others. Building Excellent Relationships
- The BIGGER picture. Your input determines your outcome. Shine! Be your Best!